Information Advice and Guidance Service (IAG Services)

Rewards has been awarded the prestigious “Matrix” quality standard which officially recognises our ability to offer professional free and impartial, information, advice and guidance on work and learning. 

Our IAG service is designed to offer assistance to individuals who are seeking to improve their skills, qualifications, employability or simply seeking advice. 

What we can offer

Integrated service (provided by Rewards)

• Advice on working within specific job sectors in which Rewards is accredited to provide work-based learning.
• Free access to computers and the Internet to research job profiles, entry qualifications / experience needed and expected salary levels. 
• Help and tips on CV and cover letter writing, job seeking, completing application forms and interview techniques.
• Information about the range of training courses offered through FE and HE organisations.
• Information and advice on the types of learning methods  available and which may be most suited to you.
• Information, advice and guidance on work-based learning qualifications such as NVQs and Apprenticeships.
• Information, advice and guidance on learndirect training opportunities.
• Interview skills workshop for individuals who are registered with the Rewards Recruitment & Training Service.

Extended services (provided by external companies, please ask for further details)

• 6 week “Routes to Employment” programme for individuals aged 18+. 
• A confidential, one-to-one, mentoring programme.
• We work closely with Connexions (for individuals aged 13 to19) and Jobcentre Plus (for individuals aged 19+) and are happy to arrange referral appointments for individuals seeking further assistance.

The matrix quality standard

Rewards has successfully passed the rigorous assessment process necessary to be accredited with the matrix quality standard.  This process involved a matrix assessor questioning Rewards staff, our learners, employers and partner organisations  we work with.  Below are some direct quotes from our matrix evaluation report:

 “Learners felt that they received tailored support to enable them to achieve their goals” (matrix assessor quoting a learner)

“The Assessor observed a meeting with a prospective apprentice and noted that the individual’s interests and skills were taken into account when discussing potential apprenticeships and career aspirations”. (matrix assessor)

“I got in touch with Rewards who laid it out (what needed to happen for an apprenticeship) very clearly.’ (matrix assessor quoting an employer)

“Nothing is too much trouble….I’m never made to feel silly if I don’t understand something” (matrix assessor quoting a learner)

“As far as we’re concerned Rewards fits  the bill for our people….I’ve nothing but praise.” (matrix assessor quoting a partner organisation)

How to contact us

To book your IAG session please contact your local Rewards office (see the Contact Us section of our website).  The IAG service is available in our Crawley and Haywards Heath offices.