Assertiveness is a way of expressing our thoughts and feelings in a direct, honest and appropriate way.  This course will enable you to be more effective, positive and competent in the workplace, by learning to be firm but fair with your colleagues.  It will help you make a plan for realistic change and enable you to realise the benefits of assertive behaviour.

You will learn how to:

• Describe what assertiveness really means;

• Take simple steps to be more assertive;

• Have more confidence to act more assertively.

Course Content

• Explore the differences between assertive, submissive and aggressive behaviours.

• Describe the benefits of behaving in a more assertive way.

• Make use of effective techniques for behaving more assertively when dealing with others.

• Understand the fears that hold you back.

• Describe useful strategies for dealing with difficult situations.

• Learn how to listen actively, and understand why listening is crucial.

• Moving to positive ways of thinking and talking.

• Take control through positive body language techniques.

Course activities on the day will allow you to work through various practical scenarios giving you the opportunity to practise your new assertiveness skills.