Supervisory Skills

Supervision of staff can be extremely rewarding or on the other hand it can be very stressful and disappointing.  Enhancing your supervisor’s skills is one of most effective investments an organisation can make.  It will result in better performance, greater employee satisfaction and a more positive employee outlook.

This course will help you achieve the following:

• deal with your role with more confidence and credibility;
• understand the roles and responsibilities of a supervisor;
• describe various leadership models;

• motivate and develop your team;

• adapt your approach for dealing with difficult situations.
  

• Role of Team Leader
  • Skills required
  • Understand the role within the management structure
  • Key elements of team supervision: lead; communicate; organise; plan; control 

• Leadership styles
  • Different leadership models
  • Situational leadership
  • Assertiveness
  • Motivation of your team

• Team Development
  • Performance management
  • Giving positive and constructive feedback
  • Understanding the role of Performance Management Review
  • Set SMART goals and objectives
  • Dealing with conduct and capability issues
  • Delegation
    
    

Interactive activities and exercises throughout the course will reinforce the learning.

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